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FAQs


FAN BASICS

A down rod extension pole is an add-on purchase that is only ever needed if your ceiling height is 2.7m or higher. In such cases, adding an extension rod to bring the ceiling fan lower will dramatically improve its airflow effectiveness. The Australian/ New Zealand Standard requires that a fan should be installed so the blades are at least 2.1 metres or more from the floor. Try to keep the ceiling fan within the optimal height of 2.1m to 2.4m from the floor to the blades of the fan, with the furthest effective distance reaching up to 2.7m (2700) from floor. We supply down rods in the following lengths: 150mm (15cm) which comes as standard with the Monaco fan, 600mm (60cm) and 1200mm (1.2m).
Ceiling Height (M) Down rod
2.4m to 2.6m (Standard) 15cm – already included with fan
2.7m to 3.2m (High) 60cm – purchased as add-on
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3.3m+ (Extremely high) 1.2m - purchased as add-on
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For ceiling heights between 2700mm (2.7m) to 3200 mm (3.2m), you will need a 600mm (60cm) down rod. Buy Now


For ceiling heights between 3300mm (3.3m) and 4000mm (4m) – you will need a 1220mm (1.2m) down rod. Buy Now

Please note: Longer down rods should not affect fan performance. However, longer length down rods for the Monaco range may require re-balancing using the balance kit provided with these fans and will always have a very small degree of ‘wobble’ due to the longer length. Should our regular lengths not suit please contact us in advance to discuss. We strongly advise the on-site cutting of down rods to shorter lengths, rather than attempting to cut the down rods yourself, and possibly forfeiting the warranty**. If you are uncertain, It is best to discuss this matter with your Timber Fans consultant before placing your final order.

Most fans available from the discount store are mass-produced items, generally with aluminium fan blades, metal finishes and cheap motor components. Predictably, many of these are prone to wobble and noise.

Our fans are individually hand-built, tested and balanced before being passed as ready for delivery to our customers.

We use the latest energy-efficient DC motors to power our fans which make our fans cheaper to run than traditional fans.

We use aircraft-quality bearings for a longer life-span.

Our fans are manufactured from superior quality timber that is sustainably sourced.

We obtain our fans from award winning suppliers who are at the top of their game in performance & design-engineering.

Our fans are a perfect blend of function and style, emphasising the elegance and beauty of natural timber, and whisper-quiet performance.

We are a small family-owned and run business and pride ourselves on our personalised after sales service and support, whether you have purchased one fan or 100. We are available for telephone support when problems occur or with any installation queries.

Our no-nonsense warranty ensures that you get what you pay for without any compromise.

As a general rule of thumb, the larger the room is, the larger the fan size required to generate sufficient air movement and ventilation, however choosing the right size of fan does not depend only on the size of the room.

It is also important to consider the layout of the room, where in the room people tend to congregate, where the airflow is most required and how high the ceiling is.

Our smaller diameter fans (1.3m and 1.5m) produce mainly downdraft within a radius extending up to a metre beyond the blade tips. Our larger fans (1.8m) produce greater side-draft and less direct down-draft. Therefore, when selecting a fan, it is important to decide whether a direct cooling draft is required or whether gentle air circulation is the more important factor.

Given below is a sizing chart that can be used as a rough guide to selecting the size of your fan.  Please feel free to contact us if you would like to discuss your specific situation or room layout.

In a small room with one fan, centering it is logical for both aesthetics and efficiency. However in a large bedroom, it might make better sense to position it over the bed for relief on hot nights. In an expansive, open-plan room, consider using 2 or more fans to 'zone' spaces, such as placing one over your living area and one above the dining table. Be aware that fans need to be fitted securely to joists or beams, and should be positioned away from downlights to prevent flickering.

LED downlights are noticeably more energy-efficient (up to 50 times more energy-efficient ) than the traditional energy-hungry globes & light-bulbs. With this in mind-our Monaco fans do not come with a light.   Many of our customers have chosen to install a ceiling fan in the central electrical fitting of the room, with additional down-lights installed in the surrounding ceiling, at the time of installation.

Installing LED downlights is a relatively quick and uncomplicated task for a qualified electrician. Each downlight takes between 5 to 20 minutes to install, and costs between $35-$50 per downlight. A small room may only require 2 downlights, with larger rooms requiring up to 4 or 6.

Our fans can only be installed under covered patio areas provided they are fully protected against wind or water damage.

If the fan is to be installed in a covered outdoor area, the fan should be placed at least 1.5 metres from the edge of the roof or eaves of the enclosure. This will keep the fan away from direct rain, water and sunlight, as well as indirect water splashing which may cause damage to or expedite deterioration of the fan motor and exteriors.

Fan blades can be wooden (timber, plywood or MDF), stainless steel, aluminium, or plastic. In testing we've found there's generally no difference in cooling ability between the different blade materials. We always recommend buyers choose timber, over steel for indoor usage as they are significantly quieter to run than steel blades, making them more suitable for homes, shared spaces and offices . Fans with wooden blades also tend to be  more visually appealing. Our Timber Fans are designed to serve an aesthetic purpose to complement your décor and interior and exterior design.

Not All Ceiling Fan Motors are Created Equal. Like the engine of a car, the motor determines the fan’s ventilation effectiveness and its energy efficiency. There are currently two types of ceiling fan motor technology on the market – AC (alternating current) or DC (direct current). Ceiling fans using an alternating current (AC) motor are the most common type you'll find in an existing installation. They are cheaper to buy  (usually under $200) but more expensive to run, as they use more electricity than a fan with a direct current (DC) motor.

The best of ceiling fans can generate the highest possible airflow at the lowest possible power consumption. What this means is that such a ceiling fan is both effective and efficient in doing its job.

We believe our fans, using BLDC (Bladeless DC) motor technology, are amongst the quietest available anywhere.

Some level of noise is inevitable with any fan at higher speeds, but at the lower speed positions 1 and 2, our fans are whisper quiet. Exactly what you would expect from a fan of this quality!

Economical: Ceiling fans are super economical to use. Most ceiling fans cost just 3 cents an hour to run – the same as a 60 watt light bulb. In dramatic contrast, air conditioners use 2000+ watts an hour!

Healthier: Hours spent in air-conditioned spaces dehydrates your skin and can make you more susceptible to contracting colds and other illnesses. Ceiling fans circulate fresh air, which promotes better breathing and happier skin.

Effective: The breeze generated by a ceiling fan will make you feel up to 8 degrees cooler.

Efficient: If you really can't surpass air-conditioning, at least combine the two. On blistering hot days, using a ceiling fan together with an air-conditioner can reduce your air-conditioning bill by 30% (the cooling effect of the fan means you don’t need to run your aircon on full strength settings, nor will you need to set the aircon temperature much lower than a few degrees below the actual ambient temperature).

A ceiling fan does not change the actual ambient temperature of a room. What it does do is move or distribute air. This has several interesting implications;

From a cooling perspective in Summer, by directing a downdraft onto a person, a fan creates a breeze which has a cooling effect by evaporating body moisture to make one feel cooler and more comfortable.

From a warming perspective in Winter, a fan circulates the air in a room to distribute the warm air that has risen and may be trapped in the ceiling area. By doing this, it raises the temperature of the air at the lower levels and makes one feel warmer.

Definitely.

By running your fan in reverse “clockwise winter mode” function the draft re-circulates the hot air trapped at the ceiling, to provide even, comfortable heat throughout the room.

Our ceiling fans consume roughly 2% of the energy of an average 1500Watt electric heater used in the home, and can achieve heating savings in winter mode of up to 30% by dispersing the hot air normally trapped in the roof space.

(It is not entirely necessary to have a reverse function on a fan as some fan suppliers might claim. By creating a down-draft or side-draft a fan is forcing the circulation of all the air in the room and this includes the warm air that would otherwise tend to be trapped in the upper reaches of the room. This results in the warm air being distributed more evenly throughout the room thereby raising the temperature of the air closer to ground level.)

At this stage our fans are not able to integrate with home automation systems like Google Home/Alexa.

Please contact Timber Fans on the specifics of your planned system. Our speed regulators are designed to be compatible with our fan motors and we cannot guarantee compatibility when other systems are interposed or are used instead of our regulators.

Yes. Mosquitoes and flying insects don’t like the draft.  But that is not to say that some determined mosquitoes will not manage to get through and bite you!

There is actually very little difference in the performance of fans with three, four or five blades. So base your choice on the aesthetics of the design and your taste.

Yes, our Monaco range blades are made from a 3ply laminate of Paulownia hardwood timber which is similar to Balsa and has one of the highest strength to weight ratios of any wood in the world.

You can contact Timber Fans directly through the Contact page on our website or by telephoning us on +61 2 9446 4328

We ship throughout Australia. Depending on the finishing options chosen and stock levels, we can normally ship from between 3 - 10 days from order placement. Larger orders may take longer.

Our door is always open to discuss urgent requirements that you may have.

Shipping costs are not included in the price of the fan, Shipping costs are automatically calculated based on the delivery address postal code, the weight, and the dimensions of the package.

We reserve the right to charge freight for the very few cases where distance results in a higher than normal freight charges. For those cases where we need to charge freight, the client will have the option of paying the discounted freight or of cancelling the order for a full refund.

If you have any questions relating to freight please feel free to contact us.

Yes, they certainly can, however they must never be installed directly on an angled ceiling:You will need to get your builder or carpenter to install a wooden “boss” or wedge in the ceiling to provide a firm horizontal surface for attaching the down rod.Note that the down rod must be long enough to ensure that the fan blades do not touch against the slanted ceiling.

TROUBLESHOOTING

Ensure the fan is switched off at the wall before checking the below:

Check the hanger bracket is securely bolted to the ceiling, on a horizontal base.

Check that the down rod hanger ball is properly aligned with the tab on the hanger bracket and the ball is securely “seated” in the mounting bracket.

Do not attempt to disassemble the fan or the motor unless you are a qualified installer. To do so, may invalidate the warranty.

It may be that the receiver unit is faulty or may have blown. If you have a spare receiver unit you could try installing it to test if the fault is due to the receiver. Alternatively you could return the receiver to Timber Fans for testing.

FIRST CHECK FOR PROPER INSTALLATION:

https://www.youtube.com/watch?v=ENFeT9HmTAM

Check that all of the blade mounting screws are tightened and secure.

Check that the groove in the hanger ball is properly aligned with the tab on the hanger bracket.

Check that the hanger ball is securely “seated” in the mounting bracket as follows: Hold the fan blades with two hands at a point close to the motor. Raise the motor to slightly lift the hanger ball off the bracket mounting. Return it back onto the mounting bracket and firmly press down in a vertical direction to ensure that the hanger ball is fully seated into the bracket. Test the fan operation and see whether this solves the problem

Wobbling problems may result from inconsistent blade level. To check the blade level, measure the distance from each blade tip to the ceiling. Note: If measurements are inconsistent:

Be sure the blade mount screws are not too tight or too loose, which may cause wobbling due to an unlevel blade tip

An out of shape blade can cause wobbling. Check by removing the blade and placing on a flat surface.

Blade tracking may be checked simply by use of a household ruler. Place the ruler vertically againstthe ceiling and even with the outside leading edge of a blade. Note the distance of the edge of a blade compared to the others. Turn the blade slowly by hand to check the remaining blades.If a blade is not in alignment, the blade is either out of shape, warped or the blade screws are not evenly tightened or either loose.

TRY USING BALANCING KIT:

A Balancing kit has been provided to assist with reducing a wobble in the future.

After the first installation, only resort to the use of the kit once you have ensured that the basic installation steps have been followed correctly and all mounting screws are tightened and secure.

Instructions on how to use the balancing kit can be found within the kit

The problem may be that the fan has been set on Winter reverse mode instead of standard mode.

Reverse mode will tend to force the air up to the ceiling rather than down to the floor.

Checking on this is easy:

Look up at the fan and check whether the blades are moving in a clockwise or anti-clockwise direction as you look “up” at them. If they are moving anti-clockwise then your fan is running in the normal default Summer mode. If they are rotating clockwise then your fan is in Winter reverse mode.

Change the rotational direction of your fan by pressing the “Rotate” button on your remote while the fan is running – Your fan will slow down and eventually stop. Then after a moment’s pause, it will start up again rotating in the opposite direction to what it was before.

Switch off your remote when it is running in your desired direction. The next time you switch it on, it should run in the last memorised direction that you had set it.

Your fan remote and receiver may have become un-paired. Follow the below steps to re-pair your fan remote to its receiver.

Turn off the main power to all the fans.

Remove the handheld remote controller battery cover.

Place both DIP switches in the downwards position. You may use a test pen to move the switches.

Turn on the power supply to the fan you are programming. The fan will beep for 4 seconds.

Within 30 seconds after the beeping sound, press and hold the “SET” button for 4 seconds. Once the receiver has detected and learned the frequency, the receiver will beep again.

This means the “pairing” process is complete and the fanis ready to use.

Also see page 12 in your Monaco installation manual.

NO-NONSENSE WARRANTY**

Our 2 Year No-nonsense **Warranty/Guarantee is applicable to purchases in Australia.

2 YEAR GUARANTEE ON: Monaco fan.

1 YEAR GUARANTEE ON: Remote control, Receiver, Hanger-bracket 

TERMS & CONDITIONS

The Warranty/guarantee applies to purchase and use of Timber Fans products in Australia only. For international warranty conditions, please apply to the company directly.

The guarantee will be valid against manufacturing defects for a period of 2 years from the date of purchase subject to the following:

1. The fan is installed by a qualified electrician or technician.

2. The fan is maintained properly, and the damage is not due to improper installation, negligence, mishandling, voltage fluctuation, accident, attempted repair, etc.

3. The serial numbers on the fan are not missing, deleted, altered, or the fan found tampered with by any unauthorised person.

4. The defective parts are returned to our head office along with a copy of the original invoice.

Attention: Timber Fans Returns

10 Whipbird Circuit

Mona Vale, NSW

2103

NOT COVERED BY GUARANTEE:

1.Improper installation

2.Damaged/ burnt motor/fan blades / timber hub /due to water seepage from the ceiling

3.Malfunctioning motor / fan blades / timber hub / speed control resulting from lightning, fire, water, theft or improper voltage

4.Changes in the finish, including rust, pitting, corrosion, tarnishing or peeling occasioned by prolonged exposure to extreme weather environments.

5.Speed control other than that approved by TIMBER FANS being used.

REPLACEMENT PROCEDURE

Defective part(s) to be sent to TIMBER FANS head office to be examined for cause of failure. A credit will be passed if it is established that the component failed because of a manufacturing defect or mechanical failure.

Please Note: A certain minimal amount of wobble and noise (not exceeding 48 dBa sound pressure level) is inevitable with any fan and should not be considered a problem or a defect.